Professional Certificate in System Support

The "Install and Configure Operating Systems" module empowers participants with vital knowledge and skills essential for proficient operating system management. Commencing with the configuration and administration of Microsoft 365, the curriculum prioritizes tenant administration and explores synchronization, security services, and threat protection with Microsoft Defender. Furthermore, participants delve into the intricacies of data governance and compliance within Microsoft 365, honing competencies crucial for effective navigation in these domains.

In practical application, participants engage in projects such as "Migrating a Small Business to Microsoft 365" and "Implementing Sensitivity Labels with Azure Information Protection Unified Labels." These projects offer hands-on experiences, emphasizing the implementation of sensitivity labels and Azure Information Protection Unified Labels. Through these endeavors, participants deepen their understanding of Microsoft 365 while cultivating practical abilities essential for successful operating system installation and configuration. This comprehensive module ensures participants not only acquire theoretical insights but also develop practical proficiency, preparing them to adeptly manage the evolving landscape of operating systems.

The Support and Maintain Operating Systems" module offers participants a comprehensive understanding of endpoint management and device enrollment, enabling them to configure profiles for users and devices effectively. Exploring application management, authentication, compliance, and endpoint security, participants gain insights into managing these critical facets using both on-premises and cloud-based tools. This knowledge equips learners with the proficiency needed to navigate the complexities of modern operating systems.

Through hands-on projects like "Enterprise Desktop Life Cycle Management," participants delve into the various phases of the enterprise desktop life cycle. This includes a detailed exploration of each phase, providing a nuanced understanding of the life cycle model. Additionally, the project "Configuring Endpoint Security using Intune" enables participants to apply their knowledge by configuring the Windows Security Experience and Microsoft Defender Antivirus policy in Intune. By syncing managed devices and verifying configurations, participants develop practical expertise in endpoint security management. These projects ensure that participants not only comprehend the theoretical aspects of operating system support and maintenance but also acquire the practical skills necessary for effective implementation and management in real-world IT environments.

The "Azure Fundamentals” module equips learners with essential knowledge and skills in cloud computing. The module covers a range of instructional units that delve into various aspects of cloud technology.

Learners will first gain a solid understanding of cloud concepts, including the definition, benefits, and characteristics of cloud computing. They will also explore cloud architecture and the different components that make up a cloud infrastructure. Additionally, learners will examine various cloud services and their use cases, enabling them to assess which services are most suitable for different scenarios. The module also covers cost management in Azure, providing learners with the skills to optimize cloud costs and utilize budgeting and monitoring tools effectively. Lastly, learners will explore cloud management and governance, including best practices for maintaining security, compliance, and performance in a cloud environment.

In this module, learners will engage in a project that involves describing a possible cloud computing project. This project allows learners to apply their knowledge by conceptualizing and articulating a cloud-based solution for a given scenario. Through this project, learners will develop the ability to analyze requirements, assess available cloud services, and propose an effective and efficient cloud implementation.

By the end of the module, learners will have a comprehensive understanding of cloud fundamentals, enabling them to effectively describe cloud concepts, architecture, services, cost management, and cloud management and governance. They will be equipped with the skills to analyze cloud requirements and propose appropriate cloud solutions. This module lays a strong foundation for further exploration and specialization in cloud computing.

The " Database Fundamentals” module equips learners with essential knowledge and skills to excel in the field of database management. By engaging with the listed learning units, participants will gain proficiency in core data concepts and Azure data services. They will learn to plan and implement data platform resources efficiently, ensuring a secure environment for databases. Moreover, learners will develop the expertise to monitor, configure, and optimize database resources, maximizing performance.

Throughout the module, learners will be exposed to practical scenarios and real-world challenges through various projects. By successfully completing these projects, participants will achieve the ability to implement critical aspects of database management. They will be able to deploy and maintain a highly available Azure SQL Managed Instance, incorporating Azure Active Directory authentication and transparent data encryption. Additionally, learners will gain hands-on experience in data migration from on-premises SQL Servers to Azure SQL, ensuring seamless integration into the cloud infrastructure. Lastly, learners will design a comprehensive data warehouse solution in Azure, focusing on data source assessment, storage options, ETL processes, and robust security measures.

By combining theoretical knowledge and practical skills, the " Database Design and Implementation" module empowers learners to tackle real-world database challenges with confidence and competence, making them valuable assets in the rapidly evolving field of cloud-based database management. environments.